Terms & Conditions

Effective from: 22 April 2026

This English translation is provided for the convenience of international customers. In case of any discrepancy between this translation and the Hungarian original, the Hungarian version shall prevail.

These General Terms and Conditions (hereinafter: GTC) contain information regarding the https://premiumretrofit.net website (hereinafter: website). For any questions regarding the operation of the website and the ordering process, please contact us using the details provided below.

Imprint

Scope, form and language of the GTC

These GTC apply to all products (hereinafter: products) available and purchasable on the website operated by the Seller.

A contract concluded through use of the website does not qualify as a written contract; it is not filed and is therefore not accessible subsequently.

The language of administration and of any warranty / guarantee procedures is Hungarian and English.

The GTC do not refer to a code of conduct.

By purchasing on the website, the Buyer accepts and acknowledges as binding the provisions of these GTC.

The GTC are continuously available on the https://premiumretrofit.net homepage and may be downloaded as a PDF file.

Product information, prices

Information regarding products, in particular their essential features, characteristics, technical specifications, and sale prices, are available on the individual product information pages before the order is placed.

VAT treatment. The Seller is a taxable person applying the personal (small-undertaking) VAT exemption under Section 187 of Act CXXVII of 2007 on Value Added Tax (Hungarian VAT Act). Accordingly, the prices shown on the website do not contain VAT; the Seller does not charge or pass on VAT, and the invoices issued indicate the legal ground „AAM” (alanyi adómentesség, personal VAT exemption). Pricing is uniform regardless of the destination country of the shipment:

• (a) For sales to private individuals (B2C) in Hungary or in another EU Member State — as long as the Seller’s aggregate annual consideration from cross-border supplies of goods and TBE (telecommunications, broadcasting and electronically supplied) services to non-taxable persons in other EU Member States does not exceed EUR 10,000 in a calendar year (Section 49/A of the VAT Act) — the Seller invoices VAT-free under the Hungarian personal VAT exemption rules.
• (b) For shipments to countries outside the European Union the Seller likewise invoices VAT-free; any import VAT, customs duties and other public charges that may arise in the destination country — which may be collected by the carrier (FedEx/UPS) before or upon delivery — are borne by the Buyer. The price shown by the Seller does not include these.
• (c) If in a calendar year the Seller exceeds the EU threshold referred to in point (a), or voluntarily opts in to the One-Stop-Shop (OSS) scheme, the VAT rate applicable in the Buyer’s Member State will be charged on cross-border B2C sales within the EU; the Seller will provide prior information about this on the website and in the order confirmation.

If, despite all due care, an incorrect price is displayed on the website, the Seller is not obliged to sell the product at the incorrect price; the Seller may offer to fulfil the order at the correct and actual price, in the knowledge of which the Buyer may withdraw their purchase intention.

Technical steps for concluding the contract electronically

The Buyer can obtain detailed information regarding the features, price, shipping cost, delivery time and conditions of the product or service by clicking on the product’s name or image.

For online credit-card payment the Buyer clicks the „Buy” button; for PayPal payment the „Buy now” button — placing the product in the virtual shopping cart.

After adding to the cart, the cart contents appear; the order may be modified and items may be removed from the cart.

By then clicking the „Checkout” button, the Buyer proceeds to fill in the required details.

Once everything is in order, after providing the shipping, payment and billing details, a review page is shown where the Buyer can review and correct their details.

No registration is required for a purchase.

After the review, the Buyer confirms by a checkbox that they have read, understood and accepted the General Terms and Conditions, the order with payment obligation, and the Privacy Policy.

Once the Buyer has finalised the ordering process and clicked the „Place order” button, they place an order, which constitutes a binding offer on the Buyer’s part.

The Seller confirms receipt of the offer (order) without delay, by automatically generated e-mail within 48 hours at the latest, thereby expressing acceptance of the order.

The Buyer is obliged to check the contents of the confirmation e-mail and its attachments, and to verify the correctness of the data and parameters provided. Any problem, additional cost, impossibility of performance, or delay arising from incorrectly or insufficiently provided data is the Buyer’s sole responsibility.

Data-entry errors

The identification and correction of data-entry errors, mis-clicks and typos is ensured at any time before the purchase offer is submitted; a detailed description is given in section 4 of the GTC.

Payment and invoicing

Payment is made by credit card via Stripe, or via PayPal.

Via Stripe, payment is completed immediately on Stripe’s secured payment system once the shipping, card and billing details have been entered.

For PayPal payment, the website redirects the Buyer to PayPal, where the Buyer can pay the order amount through their own PayPal account.

Card payment

Any costs arising in the Buyer’s sphere in connection with payment — in particular, but not limited to, transaction taxes and banking costs — are always borne by the Buyer.

The Seller issues the invoice required under Act CXXVII of 2007 on VAT in the same currency as the order (USD or EUR); the invoice does not contain VAT, in view of the Seller’s personal VAT exemption. The total amount of the invoice is also shown in Hungarian forints (HUF), converted at the official exchange rate of the National Bank of Hungary in effect on the date of invoice issuance (Section 80 of the VAT Act). The invoice is generated via the szamlazz.hu system (KBOSS.hu Kft.) and sent to the e-mail address provided by the Buyer.

Shipping

Delivery is worldwide via FedEx or UPS, with home delivery in accordance with the rules applicable in the destination country by the carrier. As an indicative guide, delivery takes 3–5 business days within the European Union and 5–7 business days to the United States and other non-EU countries, counted from dispatch. Actual delivery times may differ depending on the courier’s performance, customs clearance and the destination country’s domestic delivery practice.

The product’s sale price always includes the cost of home delivery.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or by e-mail) to the following address:

You may also use the model withdrawal form attached (Annex 1), but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Extension of the withdrawal period in the absence of information [Section 20(3) of Government Decree 45/2014 (II. 26.), transposing Article 10 of Directive 2011/83/EU]. If the Seller fails to comply with its information duty concerning the right of withdrawal under Section 11(1)(i), the withdrawal period is extended by 12 months. If the Seller provides this information within 12 months after the end of the original 14-day period, the withdrawal period ends 14 days after the date on which you receive that information. The information set out in these Terms discharges this statutory duty.

Effects of withdrawal

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired. If you withdraw from this contract, we shall reimburse you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Pursuant to Section 23(3) of Government Decree 45/2014 (II. 26.), we will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

Section 29(1) of Government Decree 45/2014 (II. 26.) lists the exceptions to the right of withdrawal — in particular, goods that are not prefabricated and are produced on the basis of the consumer’s instructions or at the consumer’s express request, or that are clearly personalised to the consumer [Section 29(1)(c)].

We inform you that the products sold by the Seller do NOT fall within the category of goods individually produced at the consumer’s request under Section 29(1)(c). The products are prefabricated, generally marketed goods, for which the Seller, as a complimentary convenience service and at no extra cost, carries out in advance the configuration matching the Buyer’s vehicle. Accordingly, the consumer is fully entitled to the 14-day right of withdrawal set out in this section.

Please note that if you install the product into the vehicle or put it to its intended use, this is considered handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and you are liable for any diminished value resulting therefrom.

Implied warranty, product warranty and guarantee

1. Implied warranty

When may you exercise your implied-warranty rights?

In the case of defective performance by the Seller, you may assert an implied-warranty claim against the Seller in accordance with the rules of the Hungarian Civil Code.

What rights do you have under an implied-warranty claim?

At your choice, you may request: repair or replacement — except where fulfilment of the chosen remedy is impossible or would impose disproportionate additional cost on the Seller compared to other remedies. If you did not or could not request repair or replacement, you may ask for a proportionate reduction of the consideration, or — at the Seller’s cost — you may repair the defect yourself or have it repaired by another party, or — as a last resort — you may withdraw from the contract. In consumer-to-business contracts for the sale of movable goods, you may not repair the defect yourself at the Seller’s cost, nor have it repaired by another party. You may switch from a chosen implied-warranty right to another, but you bear the costs of the switch unless it was justified or the business caused it.

What is the time limit for asserting the claim?

You are obliged to report the defect immediately after discovering it, but no later than two months from discovery. Implied-warranty rights cannot be enforced after the two-year limitation period calculated from performance of the contract.

Against whom may you enforce your claim?

You may enforce your implied-warranty claim against the Seller.

What other conditions apply?

Within one year from performance, there is no condition for enforcing the claim other than reporting the defect, provided you prove that the product or service was supplied by the Seller. After one year has elapsed from performance, however, you must prove that the defect you identified already existed at the time of performance.

2. Product warranty

When may you exercise your product-warranty rights?

In the case of a defect in a movable thing (product), you may — at your choice — enforce the right defined under section 1 or a product-warranty claim.

What rights do you have under a product-warranty claim?

Under product warranty you may request only the repair or replacement of the defective product.

When is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the features specified in the description provided by the manufacturer.

Time limit for asserting a product-warranty claim?

A product-warranty claim may be asserted within two years of the product being placed on the market by the manufacturer. After this period, this right is lost.

Against whom, and under what other conditions, may you enforce a product-warranty claim?

A product-warranty claim may be asserted exclusively against the manufacturer or distributor of the movable thing. In the case of a product-warranty claim, the burden of proving the defect lies with you.

When is the manufacturer (distributor) exempt from product-warranty obligations?

The manufacturer (distributor) is exempt from product-warranty obligations only if it can prove that:

• the product was not manufactured or placed on the market in the course of its business, or
• the defect was not recognisable based on the state of science and technology at the time the product was placed on the market, or
• the defect arises from the application of legislation or a mandatory official regulation.

The manufacturer (distributor) need only prove one of these grounds.

Please note that you cannot assert implied-warranty and product-warranty claims in parallel for the same defect. However, if a product-warranty claim is successfully enforced, you may assert implied-warranty rights against the manufacturer in respect of the replaced product or the repaired part.

3. Mandatory guarantee

When may you exercise your guarantee rights?

In the case of defective performance, under Government Decree 151/2003. (IX. 22.) the Seller is obliged to provide a guarantee.

What rights and deadlines apply?

The duration of the guarantee is:

• one year for sale prices of HUF 10,000 up to and including HUF 100,000;
• two years for sale prices above HUF 100,000 up to and including HUF 250,000;
• three years for sale prices above HUF 250,000.

As the products’ sale prices on the website are shown in US dollars or euros, the HUF equivalent calculated at the official (mid-rate) exchange rate of the National Bank of Hungary in effect on the day of the order shall be decisive for the application of the HUF thresholds above for mandatory-guarantee purposes.

The mandatory guarantee under Government Decree 151/2003. (IX. 22.) applies only to sales within Hungary and — in the manner harmonised by the implementation of EU consumer-protection directives — within the European Economic Area. For sales outside the EEA (e.g. to the United States, Australia, etc.), the Hungarian mandatory guarantee does not apply; such transactions are governed by the consumer-protection rules of the destination country and the contractual terms set out in these Terms and Conditions.

Missing these deadlines means the loss of the right.

The guarantee period begins on the day the consumer receives the goods, or — if the business or its agent carries out installation — on the day of installation.

If the manufacturer offers more favourable guarantee terms on the goods, the rights deriving from the guarantee conferred on the business are transferred to the consumer at the time of performance of the consumer-to-business contract.

When is the business exempt from guarantee obligations?

The Seller is exempt from guarantee obligations only if it can prove that the cause of the defect arose after performance.

You cannot assert implied-warranty and guarantee claims, nor product-warranty and guarantee claims, in parallel for the same defect; otherwise, the rights deriving from the guarantee are independent of the rights set out in sections 1 and 2.

Complaint handling

Submitting a complaint to the Seller

Pursuant to Section 17/A of Act CLV of 1997 on Consumer Protection, you may submit your complaint concerning the Seller’s activities, products or services in the following ways:

Oral complaint. The Seller shall, where possible, investigate any oral complaint immediately and remedy it as necessary. If you do not agree with the handling of the complaint, or if its immediate investigation is not possible, the Seller shall without delay record the complaint and its position in writing and send a copy of this record to you. Oral complaints made by telephone are assigned a unique identification number.

Content of the record. The record of the complaint includes: the consumer’s name and address; the place, time and method of submission of the complaint; a detailed description of the complaint and a list of the documents and other evidence presented by the consumer; the Seller’s statement on the complaint, where immediate investigation is possible; the signature of the person taking the record and — save in the case of telephone complaints — of the consumer; the place and time the record was taken; and, for telephone complaints, the unique identification number of the complaint.

Handling of written complaints. Written complaints are answered in substance, in writing, within thirty (30) days of receipt, and the Seller arranges for the communication of the response. Any decision rejecting the complaint must be reasoned, and the response must inform the consumer of the available remedies (conciliation board, consumer-protection authority, court), including the registered office, telephone and internet contact details, and mailing address of the competent conciliation board.

Retention. The Seller retains the record of the complaint and a copy of the response for five (5) years and makes them available to the supervisory authorities upon request.

If your complaint is not remedied at the Seller, you may contact the following bodies.

Resolution of cross-border consumer disputes

Please note that the European Union’s consumer Online Dispute Resolution (ODR) platform was discontinued by Regulation (EU) 2024/3228 with effect from 20 July 2025; accordingly, complaints may no longer be submitted via ec.europa.eu/consumers/odr.

Cross-border consumer disputes continue to be handled by the Member States’ alternative dispute resolution bodies — in Hungary, the conciliation boards — under Directive 2013/11/EU on consumer ADR. In Hungary, the Budapest Conciliation Board (BBT) is competent to proceed in cross-border consumer-trader disputes related to online sales or services contracts.

Initiating conciliation-board proceedings

If a consumer dispute between Seller and Buyer is not settled during negotiations, the Buyer may turn to the conciliation board of their place of residence or stay, or to the conciliation board competent at the Seller’s registered office. The board competent at the Seller’s registered office is:

Contact details of the conciliation boards: https://fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei/

Filing a complaint with the consumer-protection authority

If the Buyer perceives a violation of their consumer rights, they are entitled to file a complaint with the consumer-protection authority competent at their place of residence. Following the evaluation of the complaint, the authority decides on the initiation of consumer-protection proceedings. Contact details of the consumer-protection authorities: https://fogyasztovedelmireferens.hu/hatosagok-es-bekelteto-testuletek-elerhetosegei/

Court proceedings

The Buyer is entitled to enforce claims arising from consumer disputes before the court in civil proceedings, under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Closing provisions

In matters not regulated by these GTC, and in their interpretation, Hungarian law shall apply, in particular Act V of 2013 on the Civil Code („Ptk.”), Act CVIII of 2001 on certain issues of electronic commerce services and information-society services (Elker. tv.), Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses, Government Decree 151/2003. (IX. 22.) on the mandatory guarantee for certain durable consumer goods, and Act CLV of 1997 on consumer protection.

The Seller is entitled to amend these GTC unilaterally at any time. The amended provisions apply to orders placed after the amendment takes effect.

Annex 1 — Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

(*) Delete as appropriate.